About Shannon Cruz
Empathetic | Creative | Passionate | Strategist
With more than 6 years of experience working for top software companies, Shannon has developed a knack for creating and strategizing educational content for SaaS products. Her leadership and attention to detail enable her to adapt her writing style to a range of digital products and platforms, including but not limited to, e-commerce, payroll, and recruiting software.
Shannon grew up in Northern California and attended San Jose State, where she majored in Journalism. After interning for SAP and working for Google, she moved to Los Angeles, where she has lived for the past 2 years, offering her in-demand skills to improve user support and knowledge.
Shannon's work is characterized by her personable and empathetic nature. She understands what top-quality educational content looks like, and can help identify gaps in your support platform. She tailors her writing to any digital product, ensuring that the content is informative and user-friendly. She is dedicated to content management and strives to produce her best work to improve users' experience and education through innovative and creative web content, documentation, and videos.
Ultimately, Shannon's satisfaction lies in your success. It's time to elevate your digital product to new heights with her expertise.
Services
Video Creation
I will work with your team, typically someone from Product or Product Marketing, to create external-facing videos for your SaaS product(s).
I will help create the overall framework of the video, as well as create the script, voiceover, and finalize the video via Camtasia.
These videos can be:
Short tutorial videos to showcase a specific feature
Long videos like marketing demos or introduction videos to showcase your whole product